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AI AGENTS
AI agent that provides 24/7 support
Your support never sleeps: the agent answers at night, on holidays and during demand peaks, always with quality and human escalation.
AI agent that provides 24/7 support
An AI agent that provides 24/7 support is deployed over your current systems and flows, with human supervision and traceability. Before automating we define which task, which exceptions and what outcome is acceptable.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent is designed for your real process, not the other way round: integrations, permissions and milestone control.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
Your support never sleeps: the agent answers at night, on holidays and during demand peaks, always with quality and human escalation.
THE CHALLENGE
providing 24/7 support
Leaving providing 24/7 support to a person is slow and leaves room for error; automating it without governance is a risk. The sweet spot is an agent with rules, exceptions and control.
After-hours requests
Requests arriving at night or on holidays go unanswered until the next day.
Repetitive questions
Support staff repeat the same basic answers over and over.
Slow manual escalation
Figuring out which issue needs a technician requires human review in every case.
APPROACH
providing 24/7 support
An agent with rules, exceptions and milestone control.
Immediate query response
The agent answers frequent questions with validated responses in the customer's language.
Issue classification
It detects the category and urgency of each request to decide the next step.
Escalation to human staff
It transfers complex cases to a technician with the context already gathered.
Conversation logging
It saves each interaction and its resolution to keep the customer history.
DELIVERABLES
providing 24/7 support
An operational, traceable agent under your control.
Continuous customer service
Automatic first responses available any day at any hour.
Validated answer base
Set of approved solutions the agent uses to resolve queries.
Escalation ticket with context
Case handed to a technician with the conversation and data already collected.
Resolution report
Metrics of resolved and escalated queries by category and time band.
TRUST
AI applied to real processes with supervision
AI agents with human supervision, traceability and milestone control since 2008, in Barcelona and Madrid and remote. Code and documentation under your control, without lock-in.
- A clear task and success criteria before automating.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
Questions about ai agent that provides 24/7 support
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