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AI AGENTS
AI agent that manages incidents
The agent receives, triages and resolves incidents by urgency and routes to teams only what needs human action.
AI agent that manages incidents
An AI agent that manages incidents is deployed over your current systems and flows, with human supervision and traceability. Before automating we define which task, which exceptions and what outcome is acceptable.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent is designed for your real process, not the other way round: integrations, permissions and milestone control.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
The agent receives, triages and resolves incidents by urgency and routes to teams only what needs human action.
THE CHALLENGE
managing incidents
Leaving managing incidents to a person is slow and leaves room for error; automating it without governance is a risk. The sweet spot is an agent with rules, exceptions and control.
Unregistered incidents
Faults are reported through informal channels and get lost before resolution.
Slow assignment
Deciding which team handles each incident depends on one person.
Lack of follow-up
Without clear status, incidents stay open and those affected get no reply.
APPROACH
managing incidents
An agent with rules, exceptions and milestone control.
Structured incident logging
The agent captures the problem, category and priority from the first report.
Initial diagnosis
It links the incident to known causes and already documented solutions.
Assignment to the right team
It routes each case to the responsible group by type and urgency.
Closure and verification
It confirms resolution with the affected party and documents the root cause.
DELIVERABLES
managing incidents
An operational, traceable agent under your control.
Incident ticket created
Record with description, priority and assigned owner.
Suggested solution
Resolution proposal based on similar, already solved cases.
Real-time incident status
Dashboard with progress and times for each open case.
Recurring cause report
Failure patterns to tackle problems at the root.
TRUST
AI applied to real processes with supervision
AI agents with human supervision, traceability and milestone control since 2008, in Barcelona and Madrid and remote. Code and documentation under your control, without lock-in.
- A clear task and success criteria before automating.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
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