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ECOMMERCE
AI agent for post-sale support in ecommerce
Every order can trigger a query, a return or a delivery issue: the agent answers the customer, manages the return and follows the issue until it is resolved, without overloading your team.
AI agent for post-sale support in ecommerce
An AI agent for post-sale support in ecommerce integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
Every order can trigger a query, a return or a delivery issue: the agent answers the customer, manages the return and follows the issue until it is resolved, without overloading your team.
THE CHALLENGE
post-sale support in ecommerce
In post-sale support in ecommerce, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Returns that get stuck
Return and refund tickets are resolved late and the client complains in public.
Repetitive order questions
The team answers over and over where the order is or how to return it, without automation.
Shipping incidents without follow-up
Lost or damaged parcels are not chased with the carrier and the client gets no reply.
APPROACH
post-sale support in ecommerce
An agent with rules, exceptions and milestone control, adapted to your sector.
Classifying the incoming ticket
The agent detects return, refund, order status or incident and assigns the right route.
Automatic replies to repetitive queries
It answers status and return questions with order data, without manual work.
Managing carrier claims
It opens and follows the incident with the carrier and updates the client on every change.
Escalating complex cases
Cases requiring judgement go to the human agent with all the context already gathered.
DELIVERABLES
post-sale support in ecommerce
An operational, traceable agent under your control.
Tickets classified by type
After-sales requests tagged and routed so nothing is left unanswered.
Resolved automatic replies
Status and return questions answered instantly with real order data.
Tracked shipping incidents
Claims opened with the carrier and status kept updated for the client.
Escalated cases with context
Complex files handed to the human team with the full history gathered.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
Questions about ai agent for post-sale support in ecommerce
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