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TOWING
AI agent for customer notifications in towing
Customers stop phoning to ask whether the truck is coming: the agent notifies them of the assigned truck, the estimated time and arrival, freeing dispatch to handle new call-outs.
AI agent for customer notifications in towing
An AI agent for customer updates for tow services integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
Customers stop phoning to ask whether the truck is coming: the agent notifies them of the assigned truck, the estimated time and arrival, freeing dispatch to handle new call-outs.
THE CHALLENGE
customer updates for tow services
In customer updates for tow services, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Calls piling up at peaks
During accidents and mass breakdowns dozens of calls arrive at once and the dispatch centre is overwhelmed.
Client without tow-truck info
The user does not know when the truck arrives or what documents to prepare and calls repeatedly.
Imprecise locations
Confusing addresses without an exact point delay the arrival of the assistance vehicle.
APPROACH
customer updates for tow services
An agent with rules, exceptions and milestone control, adapted to your sector.
Capturing the assistance request
The agent collects the request with location, incident type and the client's vehicle details.
Confirming the geolocation
It normalises the address and confirms the exact point so the truck arrives without detours.
Assigning the available truck
It matches the request to the nearest truck and estimates the arrival time for the client.
Progress alerts to the client
It sends confirmation and status updates of the truck until arrival at the point.
DELIVERABLES
customer updates for tow services
An operational, traceable agent under your control.
Captured and logged requests
Each assistance request recorded with location and vehicle details.
Confirmed pickup points
Addresses normalised and geolocated to avoid detours.
Arrival estimates
The expected arrival time of the truck communicated to the client.
Status updates
Progress alerts sent to the client until assistance is complete.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
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