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HOTELS
AI agent for guest messaging in hotels
Guests ask on WhatsApp, the app and at the desk: the agent unifies the channel, replies instantly and anticipates what they will need next.
AI agent for guest messaging in hotels
An AI agent for guest messaging in hotels integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
Guests ask on WhatsApp, the app and at the desk: the agent unifies the channel, replies instantly and anticipates what they will need next.
THE CHALLENGE
guest messaging in hotels
In guest messaging in hotels, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Unanswered guest messages
Questions about check-in, parking or extras arrive through several channels and go unanswered in time.
Scattered pre-arrival info
Guests miss access details, hours or services and flood the front desk with questions.
Reviews left uncollected
Without post-stay follow-up, the chance to gather reviews and build loyalty is lost.
APPROACH
guest messaging in hotels
An agent with rules, exceptions and milestone control, adapted to your sector.
Conversation unification
The agent gathers guest messages from every channel into a single thread per booking.
Response rules by query type
It answers frequent questions automatically and escalates to reception the cases needing human judgement.
Supervised pre-arrival sends
It drafts welcome and check-in messages and leaves them for review before reaching the guest.
Post-stay follow-up
It requests a review after checkout and routes incidents or thanks to the team.
DELIVERABLES
guest messaging in hotels
An operational, traceable agent under your control.
Single inbox per booking
Consolidated conversations per guest, with full context and nothing lost.
Approved auto-replies
Answers to frequent questions, reviewed by the hotel and ready to activate.
Welcome and check-in messages
Pre-arrival communications, approved and sent at the right moment.
Review and loyalty cycle
Post-stay review requests with incident follow-up for the team.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
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