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ECOMMERCE
AI agent for shipping and tracking in ecommerce
Every order means choosing a carrier, printing a label and chasing the parcel until delivery: the agent prepares the shipment and tells the customer the moment a delivery is delayed.
AI agent for shipping and tracking in ecommerce
An AI agent for shipping and tracking in ecommerce integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
Every order means choosing a carrier, printing a label and chasing the parcel until delivery: the agent prepares the shipment and tells the customer the moment a delivery is delayed.
THE CHALLENGE
shipping and tracking in ecommerce
In shipping and tracking in ecommerce, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Shipments via multiple carriers
Each order may leave through a different operator and consolidating tracking means opening several systems.
Unresolved delivery incidents
Returned parcels, wrong addresses or delays reach support as complaints without context.
Manual status communication
Informing the customer of every status change is done by hand and answered late or imprecisely.
APPROACH
shipping and tracking in ecommerce
An agent with rules, exceptions and milestone control, adapted to your sector.
Tracking unification
The agent gathers each order's status from all carriers into a single view per shipment.
Rules by carrier and destination
It applies different deadlines and alert criteria by carrier, destination and shipment type.
Supervised incident handling
It detects delays and returns and prepares the customer reply for team review.
Shipment traceability
It logs each order with carrier, statuses and incidents to audit and negotiate with carriers.
DELIVERABLES
shipping and tracking in ecommerce
An operational, traceable agent under your control.
Unified per-order tracking
Each shipment's status consolidated from all carriers, updated and visible.
Customer status notifications
Shipping, out-for-delivery and delivered notices, approved and sent on time.
Delivery incident alerts
Warnings of delays, returns or wrong addresses before they reach support.
Shipping performance report
Deadline and incident metrics per carrier to negotiate and improve service.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
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