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COSMETICS
AI agent for customer loyalty in cosmetics
In cosmetics the sale does not end at the cart: a client who runs out of her serum or cream buys again only if she remembers your brand at the right moment. The agent tracks each client's purchases, anticipates when every product runs out and brings back her replenishment with a personal pitch, without pushing discounts on everyone alike.
AI agent for customer loyalty in cosmetics
An AI agent for customer loyalty in cosmetics integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
In cosmetics the sale does not end at the cart: a client who runs out of her serum or cream buys again only if she remembers your brand at the right moment. The agent tracks each client's purchases, anticipates when every product runs out and brings back her replenishment with a personal pitch, without pushing discounts on everyone alike.
THE CHALLENGE
customer loyalty in cosmetics
In customer loyalty in cosmetics, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Customers who don't return
After the first purchase there is no follow-up plan, and many customers neither return nor discover related products.
Unrecorded preferences
Skin type, shade and routine stay in the counter's memory and are lost when staff changes.
Ineffective generic campaigns
Mass sends ignore each customer's preferences and drive low conversion and disinterest.
APPROACH
customer loyalty in cosmetics
An agent with rules, exceptions and milestone control, adapted to your sector.
Preference-based customer profile
The agent records skin type, shade, routine and purchase history to build a loyal profile per customer.
Per-profile recommendation rules
It applies brand criteria to suggest compatible products and rule out those that don't fit the customer.
Supervised segmented campaigns
It prepares per-segment communications and leaves them in review before sending to protect the brand tone.
Repurchase and churn tracking
It spots inactive customers and schedules repurchase reminders by each product's cycle.
DELIVERABLES
customer loyalty in cosmetics
An operational, traceable agent under your control.
Enriched customer profile
Card with preferences, shade, routine and history for a personal touch at every contact.
Compatible recommendations
Profile-matched product suggestions to lift repurchase and average ticket.
Per-segment campaigns
Communications targeted by profile and inactivity to reactivate and retain.
Repurchase and retention dashboard
View of repurchase rates, churn and reactivated customers to measure the loyalty programme.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
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