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CLINICS
AI agent for complaints and reviews in clinics
A mishandled complaint costs reputation: the agent catches every complaint, routes it to the right person and drafts responses that protect your image.
AI agent for complaints and reviews in clinics
An AI agent for complaints and reviews in clinics integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
A mishandled complaint costs reputation: the agent catches every complaint, routes it to the right person and drafts responses that protect your image.
THE CHALLENGE
complaints and reviews in clinics
In complaints and reviews in clinics, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Complaints scattered across channels
Complaints arrive via reviews, forms and phone with no common record and some go unanswered.
Poorly managed waiting times
Comments about appointments and waits pile up and are not always answered in time to contain frustration.
Sensitive data in the conversation
Replying in public requires not revealing clinical information, which complicates the answer without clear guidance.
APPROACH
complaints and reviews in clinics
An agent with rules, exceptions and milestone control, adapted to your sector.
Complaint centralisation
The agent gathers complaints and reviews from all channels into a single classified record.
Priority and privacy rules
It applies severity and confidentiality criteria defined by the clinic for each type of case.
Supervised, clinical-data-free reply
It writes a privacy-respecting answer and leaves it for review before publishing.
Traceability and case closure
Each complaint is recorded with its source, owner and resolution until closure.
DELIVERABLES
complaints and reviews in clinics
An operational, traceable agent under your control.
Unified complaint registry
A single base of reviews and complaints with status and priority.
Replies ready to validate
Answers written without clinical data, prepared for review.
Resolved case history
A record of each complaint with its resolution and owner.
Satisfaction and reputation report
A summary of complaint reasons, response times and evolution with traceability.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
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