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HOTELS
AI agent for reviews and reputation in hotels
A bad review left unanswered hurts twice: the agent monitors every platform, responds in your tone and fixes the real issue before your score drops.
AI agent for reviews and reputation in hotels
An AI agent for reviews and reputation in hotels integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
A bad review left unanswered hurts twice: the agent monitors every platform, responds in your tone and fixes the real issue before your score drops.
THE CHALLENGE
reviews and reputation in hotels
In reviews and reputation in hotels, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Reviews spread across many platforms
Each booking and review portal collects comments and answering all of them on time is a constant effort.
Complaints escalating without reply
An unanswered negative comment hurts the score and deters future guests.
Consistent tone in several languages
The hotel receives reviews in different languages and keeping the same style when replying is complicated.
APPROACH
reviews and reputation in hotels
An agent with rules, exceptions and milestone control, adapted to your sector.
Monitoring every platform
The agent gathers reviews from each portal into a single workflow.
Classification by severity and topic
It detects operational, cleaning or service complaints to prioritise the right reply.
Management-supervised replies
It writes the answer in the hotel's tone and leaves serious cases to the manager.
Review and response traceability
Each review and its reply are recorded with date, platform and language for audit.
DELIVERABLES
reviews and reputation in hotels
An operational, traceable agent under your control.
Ready hotel review replies
Answers in the hotel's tone and the guest's language, ready to review.
Priority complaint alert
A notice of negative comments that need an immediate management reply.
Reputation report per portal
A summary of scores and recurring topics on each review platform.
Sent response log
A history of handled reviews with date, platform and language for audit.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
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