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SAAS
AI agent for customer support in SaaS
A ticket left unresolved on time costs renewals: the agent answers the common questions, organises incidents and escalates to your team only the complex ones.
AI agent for customer support in SaaS
An AI agent for customer support in SaaS integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
A ticket left unresolved on time costs renewals: the agent answers the common questions, organises incidents and escalates to your team only the complex ones.
THE CHALLENGE
customer support in SaaS
In customer support in SaaS, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Repetitive tickets left unresolved
The same setup and usage questions are answered by hand over and over, saturating the team.
Scattered customer information
The plan, version and history of each account live in different systems and are checked by hand.
Uneven response times
Without prioritisation, critical tickets wait behind trivial ones and the SLA is breached.
APPROACH
customer support in SaaS
An agent with rules, exceptions and milestone control, adapted to your sector.
Unified ticket queue
The agent gathers requests from all channels into one queue with their context.
Classification and priority rules
It applies the categories, severity and SLA defined by the team to sort and escalate each ticket.
Support-agent-supervised replies
It drafts the reply using the knowledge base and leaves it for review before sending to the client.
Full ticket traceability
It records each interaction, resolution and closure with date and author to audit support.
DELIVERABLES
customer support in SaaS
An operational, traceable agent under your control.
Prioritised ticket panel
A view of the queue with category, severity and SLA of each request.
Prepared replies per ticket
Drafts with the knowledge-base solution, ready to validate and send.
Ticket resolution history
A log of interactions, solutions and closures with their traceability.
Support and satisfaction report
Volume, response-time and CSAT metrics per category and product.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
Questions about ai agent for customer support in saas
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