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HOTELS
AI agent for service upselling in hotels
A happy guest spends more when asked well: the agent suggests spa, dinner or an upgrade at the right moment and tone to raise revenue per stay.
AI agent for service upselling in hotels
An AI agent for service upselling in hotels integrates with your tools and current flow, with human supervision and traceability. Before automating we define the task, exceptions and success criteria.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent adapts to your sector and real process, not the other way round.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
A happy guest spends more when asked well: the agent suggests spa, dinner or an upgrade at the right moment and tone to raise revenue per stay.
THE CHALLENGE
service upselling in hotels
In service upselling in hotels, manual work is slow, depends on staff and leaves room for error; automating it without knowing the sector's flow is a risk. The difference is an agent with rules, exceptions and control, built for your operation.
Extras never offered
Front desk staff absorbed by check-in don't propose room upgrades or paid services.
Opportunities before arrival
The hotel doesn't use the booking and pre-stay window to offer transfers, dinners or experiences.
No guest segmentation
Offering the same to every guest ignores the trip purpose and reduces upgrade conversion.
APPROACH
service upselling in hotels
An agent with rules, exceptions and milestone control, adapted to your sector.
Guest profile analysis
The agent reviews the booking, trip purpose and history to segment each guest.
Pre-stay offers
It sends personalised suggestions for transfers, dinners and experiences before arrival.
In-stay upselling
It proposes room upgrades and extra services during the stay based on the guest's context.
Team supervision
Staff validate offers before sending and the agent logs which proposals were accepted.
DELIVERABLES
service upselling in hotels
An operational, traceable agent under your control.
Segmented guests
Profile of each guest with trip purpose and history to personalise offers.
Pre-stay offers
Suggestions for transfers, dinners and experiences sent before arrival.
In-stay upgrades
Room upgrade and extra service proposals during the stay.
Conversion record
Traceability of accepted offers and their impact on revenue per guest.
TRUST
AI applied to real sector processes with supervision
AI agents adapted to your sector's real operations since 2008, with human supervision, traceability and milestone control in Barcelona, Madrid and remote. Code and documentation under your control, without lock-in.
- Adapted to your sector's real operation.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
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