WHATSAPP BUSINESS

A WhatsApp AI agent for business conversations

We design an agent for the channel your customers already use, with context, human handoff and operational integration.

A WhatsApp AI agent for business conversations

A WhatsApp AI agent matters when you need to automate the WhatsApp channel specifically, not a generic chatbot. Before selecting tools, we define the journeys, data and decisions that must remain under your company's control.

We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines decision sessions, verifiable releases and documentation so progress stays visible.

We hand over code, repositories, configurations and documentation in accounts owned by your company. You can therefore audit, evolve or change supplier without relying on private access or licences.

We design an agent for the channel your customers already use, with context, human handoff and operational integration. That is why we prioritise a maintainable, measurable solution ready to evolve without rebuilding its foundations.

THE CHALLENGE

The challenge of a WhatsApp AI agent

conversations are handled without context, follow-up or clear handoff

  • Off-hours queries unanswered

    Clients write on WhatsApp and expect an immediate reply nobody provides.

  • Conversations without a record

    What is agreed over WhatsApp is not logged in the sales system.

  • Inconsistent responses

    Each agent replies differently and information varies by who answers.

APPROACH

How we fix answering WhatsApp without losing opportunities

We move forward with measurable decisions and releases that already add value.

  1. Define the bot scope

    We agree on which queries are answered automatically and which escalate to a person.

  2. Build the knowledge base

    We document answers, prices and processes with the business rules and exceptions.

  3. Integrate with the sales system

    We connect WhatsApp to the CRM to log and classify every conversation.

  4. Supervision and traceability

    Each interaction is logged and escalations reach a human with full context.

DELIVERABLES

What a WhatsApp AI agent leaves ready

We deliver an operational foundation your team can govern and keep improving.

  • Operational WhatsApp agent

    A bot that answers frequent queries 24/7 in the brand's tone.

  • Human escalation flows

    Rules that hand the conversation to a person with the full history.

  • CRM integration

    Automatic logging of conversations and agreements in the sales system.

  • Conversations and metrics dashboard

    A view of volume, times and escalations to improve replies with data.

TRUST

Technology applied to real operations

We design agents connected to processes and human teams so automation has boundaries and accountable owners.

  • Scope, assumptions and risks visible before the project is committed.
  • Integrations, permissions and data designed for real operations.
  • Reviewable releases before the solution reaches the whole organisation.
  • Code, configuration and documentation under your company's control.

FAQ

Questions about WhatsApp AI agent

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