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AGENT IN TEAMS
A virtual agent that runs your business inside Teams
It responds, manages and executes inside Teams while your team and customers stay where they are.
A virtual agent that runs your business inside Teams
It responds, manages and executes inside Teams while your team and customers stay where they are.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process starts with a first task running and operational documentation.
We deliver the digital worker, its configurations and documentation in accounts owned by your company. You can audit, rotate access or switch providers without lock-in.
THE CHALLENGE
a virtual agent operating inside Microsoft Teams
queries and tasks arrive through Teams but nobody manages them continuously
Unmanaged messages in Teams
Queries and tasks arrive through the chat and go unanswered in an orderly way when volume is high.
Repetitive manual service
Your team answers the same things over and over instead of focusing on what matters.
Replies without real actions
Many conversations end in promises that nobody follows up on in your systems.
APPROACH
having an agent in Teams that handles and executes without friction in the chat
We activate the worker connected to your systems, with supervision and under your control.
Define what the agent handles
We agree which query and task types it manages inside Teams and which ones it routes to you.
Connect it to your systems
We give it permissioned access to your tools so replies have real actions behind them.
Set rules and supervision
We decide what it resolves alone, what needs your approval and how complex cases are escalated.
Deploy it in your Teams
It goes live handling conversations and tasks continuously and traceably.
DELIVERABLES
What your digital worker leaves ready
An operational digital worker in your channel that runs tasks and stays under your control.
Active virtual agent in Teams
An operational agent that handles and executes within your Microsoft Teams space.
Queries resolved with actions
Replying in the chat translates into real actions in your connected systems.
Clear escalation rules
You know what it resolves alone and what reaches you to decide, without losing control.
Traceability of every action
Each conversation and task is logged for reviewing the quality of service.
TRUST
Technology applied to your team
Q2BSTUDIO has been building its own AI technology since 2008, with offices in Barcelona and Madrid and remote teams, delivering every project under your control.
- The worker's tasks and scope are defined before it goes live.
- A first measurable, operational version before expanding.
- Supervision, permissions and traceability for every task.
- Code, configurations and documentation under your control.
FAQ
Questions about virtual agent in Teams
Have a project in mind?
Tell us what you need around virtual agent in Teams. We will help you turn it into a clear, viable delivery plan.
