ARTIFICIAL INTELLIGENCE

AI virtual assistant that knows your business

We create an AI virtual assistant that handles recurring queries with your processes and tone, connected to your systems and handing off to humans when needed.

AI virtual assistant that knows your business

An AI virtual assistant matters when you need a virtual assistant that handles recurring queries with your processes and tone, not a generic bot without context of your business. Before selecting tools, we define the journeys, data and decisions that must remain under your company's control.

We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines decision sessions, verifiable releases and documentation so progress stays visible.

We hand over code, repositories, configurations and documentation in accounts owned by your company. You can therefore audit, evolve or change supplier without relying on private access or licences.

We create an AI virtual assistant that handles recurring queries with your processes and tone, connected to your systems and handing off to humans when needed. That is why we prioritise a maintainable, measurable solution ready to evolve without rebuilding its foundations.

THE CHALLENGE

The challenge of an AI virtual assistant

repetitive tasks eat into your team's time

  • Repetitive queries that saturate

    The team spends hours answering the same questions about hours, prices and statuses.

  • No out-of-hours service

    Nobody responds outside working hours, and queries are lost or answered late.

  • Inconsistent answers between agents

    Each agent answers with different criteria, and the client receives contradictory information.

APPROACH

How we fix automating tasks with an assistant

We move forward with measurable decisions and releases that already add value.

  1. Frequent queries inventory

    We collect the most repeated questions and the valid answers with your team.

  2. Rules and exceptions definition

    We establish what the assistant solves and when it must transfer to a person.

  3. Training with own documentation

    We configure the assistant with the business manuals and policies for consistent answers.

  4. Supervision and continuous tuning

    We review the conversations and correct the assistant with human supervision before scaling.

DELIVERABLES

What an AI virtual assistant leaves ready

We deliver an operational foundation your team can govern and keep improving.

  • Operational virtual assistant

    An AI assistant that answers frequent queries with the tone and criteria of the business.

  • Handoff to a human agent

    A flow that transfers the client to a person when the query leaves the defined scope.

  • Reviewable knowledge base

    A documented answer base, editable by the team to keep the criteria up to date.

  • Conversation report

    A summary of questions, handoffs and improvements detected from the conversations.

TRUST

Technology applied to real operations

We build AI solutions from Barcelona and Madrid, with data on your infrastructure and deliveries under the client's control.

  • Scope, assumptions and risks visible before the project is committed.
  • Integrations, permissions and data designed for real operations.
  • Reviewable releases before the solution reaches the whole organisation.
  • Code, configuration and documentation under your company's control.

FAQ

Questions about AI virtual assistant

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