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WHATSAPP BUSINESS
WhatsApp automation for business
We connect the WhatsApp Business API to your flows: campaigns, notifications and conversation with approved templates and supervision.
WhatsApp automation for business
WhatsApp automation for business matters when your focus is the operational automation of the WhatsApp Business channel (campaigns, notifications, flows), not only a conversation bot. Before selecting tools, we define journeys, permissions, data and supervision criteria so the agent operates under your company's control.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines discovery, access hardening, verifiable releases and operational documentation.
We hand over code, repositories, configurations, skills and documentation in accounts owned by your company. You can audit, rotate credentials or change supplier without lock-in.
We connect the WhatsApp Business API to your flows: campaigns, notifications and conversation with approved templates and supervision. That is why we prioritise a governable, measurable agent ready to evolve without rebuilding its foundations.
THE CHALLENGE
The challenge of WhatsApp automation for business
notifications and campaigns are sent by hand or from the app, without approved templates or traceability
WhatsApp handled by hand
Messages are answered from personal phones and the information is not centralised.
Out-of-hours responses
Clients write at any time and nobody responds outside office hours.
Conversations without a log
There is no shared history of conversations, and agent changes lose context.
APPROACH
How we fix automating the WhatsApp Business channel with templates and control
We move forward with measurable decisions and releases that already add value.
Frequent conversations map
We identify what clients ask on WhatsApp and what answers they need.
Responses and transfers definition
We establish automatic responses and when to transfer to a human agent.
CRM integration
We connect WhatsApp with the CRM so each conversation is linked to the client.
Conversation supervision
We review the flow with your team and adjust the responses before expanding the scope.
DELIVERABLES
What WhatsApp automation for business leaves ready
We deliver an operational foundation your team can govern and keep improving.
Operational WhatsApp automation
A system that answers frequent messages and routes the rest to a human agent.
Centralised conversation history
All conversations in one place, with context and client status.
Rule-based automatic responses
Automatic messages for frequent queries, hours and order statuses.
Conversation report
A summary of volume, topics and transfers to improve the service.
TRUST
Technology applied to real operations
We connect the WhatsApp Business API to your flows with approved templates and supervision since 2008, in Barcelona and Madrid. The channel and flows stay under your control.
- Scope, assumptions and risks visible before the deployment is committed.
- Least privilege, secrets and systems of record defined from the design stage.
- A measurable first release before expanding channels or departments.
- Code, configuration and documentation under your company's control.
FAQ
Questions about WhatsApp automation for business
Have a project in mind?
Tell us what you need around WhatsApp automation for business. We will help you turn it into a clear, viable delivery plan.
