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Automate customer satisfaction surveys
We send, collect and analyse satisfaction surveys so you know how you are rated and what to improve, without chasing responses by hand.
Automate customer satisfaction surveys
Automating customer satisfaction surveys is deployed over your current systems and flows, with human supervision and traceability. Before automating we define which task, which exceptions and what outcome is acceptable.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent is designed for your real process, not the other way round: integrations, permissions and milestone control.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
We send, collect and analyse satisfaction surveys so you know how you are rated and what to improve, without chasing responses by hand.
THE CHALLENGE
customer satisfaction surveys
Leaving customer satisfaction surveys to a person is slow and leaves room for error; automating it without governance is a risk. The sweet spot is an agent with rules, exceptions and control.
Irregular survey sending
Surveys are sent inconsistently and many customers never receive them.
Low response rate
Questionnaires arrive late or misdirected and participation is minimal.
Unexploited results
Answers pile up without analysis and never turn into concrete improvements.
APPROACH
customer satisfaction surveys
An agent with rules, exceptions and milestone control.
Define the send moment
When and to whom each survey is sent after contact is fixed.
Automate survey triggers
The questionnaire is sent on its own when the ticket or interaction closes.
Classify the responses
Comments are categorized by topic and urgency for handling.
Escalate negative cases
Low ratings are routed to an owner for follow-up.
DELIVERABLES
customer satisfaction surveys
An operational, traceable agent under your control.
Survey calendar
Moments and recipients defined for each contact type.
Automatic questionnaire sending
Surveys launched without intervention when each interaction closes.
Comment classification
Answers grouped by topic for analysis.
Low rating alerts
Automatic warnings to act on dissatisfied customers.
TRUST
AI applied to real processes with supervision
AI agents with human supervision, traceability and milestone control since 2008, in Barcelona and Madrid and remote. Code and documentation under your control, without lock-in.
- A clear task and success criteria before automating.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
Questions about automate customer satisfaction surveys
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