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IT & DEVOPS
Automate IT incident management in DevOps
We log, prioritise and resolve or escalate every IT incident by its impact, restoring service sooner and with less noise.
Automate IT incident management in DevOps
Automating IT incident management in DevOps is deployed over your current systems and flows, with human supervision and traceability. Before automating we define which task, which exceptions and what outcome is acceptable.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent is designed for your real process, not the other way round: integrations, permissions and milestone control.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
We log, prioritise and resolve or escalate every IT incident by its impact, restoring service sooner and with less noise.
THE CHALLENGE
IT incident management in DevOps
Leaving IT incident management in DevOps to a person is slow and leaves room for error; automating it without governance is a risk. The sweet spot is an agent with rules, exceptions and control.
Unprioritized technical alerts
System alerts arrive mixed together with no distinction between critical and minor.
Diagnosis repeated by hand
Each incident is investigated from scratch without reusing what was solved.
No link between alert and incident
Alerts do not create a ticket and work is lost in conversations.
APPROACH
IT incident management in DevOps
An agent with rules, exceptions and milestone control.
Integrate monitoring with tickets
Each alert automatically creates an incident with its context.
Prioritize by impact and urgency
Incidents are classified by affected service and criticality.
Apply known procedures
Recurring incidents are resolved with already documented guides.
Escalate with a full record
Cases that require it are escalated with all the gathered context.
DELIVERABLES
IT incident management in DevOps
An operational, traceable agent under your control.
Alert-to-incident integration
Each alert creates its ticket with technical context.
Impact-based prioritization
Incident classification by service and criticality.
Reusable resolution guides
Documented procedures for recurring incidents.
Complete escalation record
A history of each incident with context and actions.
TRUST
AI applied to real processes with supervision
AI agents with human supervision, traceability and milestone control since 2008, in Barcelona and Madrid and remote. Code and documentation under your control, without lock-in.
- A clear task and success criteria before automating.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
Questions about automate IT incident management in DevOps
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