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LOGISTICS
Automate order tracking in logistics
From manual queries to tracking that stays current: every order updated and communicated to the customer automatically, so nothing gets lost and nobody complains about missing information.
Automate order tracking in logistics
Automating order tracking in logistics is deployed over your current systems and flows, with human supervision and traceability. Before automating we define which task, which exceptions and what outcome is acceptable.
We work from Barcelona and Madrid and remotely across Spain, Europe, LATAM and the United States. The agent is designed for your real process, not the other way round: integrations, permissions and milestone control.
We hand over the agent, its configurations, repositories and documentation in accounts owned by your company, without lock-in and with the ability to audit or rotate credentials.
From manual queries to tracking that stays current: every order updated and communicated to the customer automatically, so nothing gets lost and nobody complains about missing information.
THE CHALLENGE
order tracking in logistics
Leaving order tracking in logistics to a person is slow and leaves room for error; automating it without governance is a risk. The sweet spot is an agent with rules, exceptions and control.
Unknown order status
Each order is tracked by calling or checking different systems. The real status of a shipment is unclear until someone asks.
Customers without delivery info
Customers call to know where their order is and the team has no quick answer. Queries consume support time.
Incidents without a common record
Delays and failed deliveries are noted in scattered places. There is no single picture of ongoing incidents.
APPROACH
order tracking in logistics
An agent with rules, exceptions and milestone control.
Capturing order statuses
Each status change is recorded from the management system in real time. The order stays traceable from picking to delivery.
Notification and alert rules
Rules define when to notify the customer and when to alert internally. Delays and failed deliveries are detected automatically.
Supervised incident management
Each incident is assigned to an owner who decides the action. Delivery exceptions are resolved with human judgement.
Closure and shipment traceability
Each order closes with its full history of statuses and actions. The record serves to answer customers and measure service.
DELIVERABLES
order tracking in logistics
An operational, traceable agent under your control.
Real-time order tracking
Statuses of each order captured from picking to delivery.
Automatic customer notifications
Progress and delivery alerts configured by rules.
Managed incidents
Delays and failed deliveries assigned to an owner with a decided action.
Traceable shipment history
Full record of statuses and actions per order to measure service.
TRUST
AI applied to real processes with supervision
AI agents with human supervision, traceability and milestone control since 2008, in Barcelona and Madrid and remote. Code and documentation under your control, without lock-in.
- A clear task and success criteria before automating.
- Human supervision with milestone and exception control.
- A measurable first release before expanding scope.
- Code, configurations and documentation under your control.
FAQ
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