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MICROSOFT TEAMS
AI bots and assistants in Microsoft Teams
We bring the agent to where your team already works: channels, chats and Microsoft 365 flows with corporate permissions.
AI bots and assistants in Microsoft Teams
A Microsoft Teams AI bot matters when you need the agent inside Teams/M365, not on an external customer channel. Before selecting tools, we define journeys, permissions, data and supervision criteria so the agent operates under your company's control.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines discovery, access hardening, verifiable releases and operational documentation.
We hand over code, repositories, configurations, skills and documentation in accounts owned by your company. You can audit, rotate credentials or change supplier without lock-in.
We bring the agent to where your team already works: channels, chats and Microsoft 365 flows with corporate permissions. That is why we prioritise a governable, measurable agent ready to evolve without rebuilding its foundations.
THE CHALLENGE
The challenge of a Microsoft Teams bot
the team switches tools to ask for the same thing
Internal queries overwhelming support
The IT team receives the same questions about access, tools and processes over and over.
Information scattered across channels
Useful knowledge is spread across chats and channels and finding an answer takes time.
Answers without employee context
A generic bot does not distinguish roles or permissions and may give information not suited to the user.
APPROACH
How we fix centralising assistance in Teams
We move forward with measurable decisions and releases that already add value.
Frequent query catalogue
We collect the most repeated internal support questions and turn them into bot cases.
Role-based access rules
We define what the bot can answer per user profile and when it refers to a person.
Teams development with supervision
We integrate the bot into Teams and test its answers with pilot users.
Measurement and continuous improvement
We analyse unresolved queries and feedback to expand the bot's knowledge in cycles.
DELIVERABLES
What a Microsoft Teams bot leaves ready
We deliver an operational foundation your team can govern and keep improving.
Operational Teams bot
Assistant integrated into Teams that answers internal queries and refers to IT when appropriate.
Initial knowledge base
Set of validated answers about company access, tools and processes.
Role and escalation rules
Criteria on what the bot answers per profile and when the conversation moves to a human.
Bot usage report
Metrics of resolved questions, hand-offs and pending topics to add.
TRUST
Technology applied to real operations
We build Teams bots with Graph, M365 permissions and auditable internal flows.
- Scope, assumptions and risks visible before the deployment is committed.
- Least privilege, secrets and systems of record defined from the design stage.
- A measurable first release before expanding channels or departments.
- Code, configuration and documentation under your company's control.
FAQ
Questions about Microsoft Teams AI bots
Have a project in mind?
Tell us what you need around Microsoft Teams AI bots. We will help you turn it into a clear, viable delivery plan.
