Q2B STUDIO

AI AVATARS

AI voice switchboard that answers and routes calls

We create a voice switchboard with AI that answers calls, qualifies callers and routes them correctly, connected to your phone lines and CRM.

Design my AI switchboard

AI voice switchboard that answers and routes calls

An AI voice switchboard matters when you need a voice switchboard that answers calls and routes them correctly, not a generic text chatbot. Before selecting tools, we define the journeys, data and decisions that must remain under your company's control.

We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines decision sessions, verifiable releases and documentation so progress stays visible.

We hand over code, repositories, configurations and documentation in accounts owned by your company. You can therefore audit, evolve or change supplier without relying on private access or licences.

We create a voice switchboard with AI that answers calls, qualifies callers and routes them correctly, connected to your phone lines and CRM. That is why we prioritise a maintainable, measurable solution ready to evolve without rebuilding its foundations.

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THE CHALLENGE

The challenge of an AI voice switchboard

calls get lost or routed too late

  • Calls lost to saturation

    At peak hours lines fill up and a share of calls goes unanswered or waits too long.

  • No after-hours attention

    Calls coming in outside working hours get no answer and customers look elsewhere.

  • Caller data not captured

    Without a record of the conversation, useful information on reason and urgency is lost.

APPROACH

How we fix answering calls with traceability

We move forward with measurable decisions and releases that already add value.

  1. Voice flow design

    We define the option tree and the tone the switchboard should use for each call type.

  2. Agent transfer rules

    We set when a call moves to a person based on reason, urgency or customer profile.

  3. Voice training and testing

    We test the switchboard with real calls and tune recognition and responses.

  4. Attention and hand-off measurement

    We analyse handled calls, duration and transfers to refine the flow in short cycles.

DELIVERABLES

What an AI voice switchboard leaves ready

We deliver an operational foundation your team can govern and keep improving.

  • Operational voice switchboard

    System that answers calls automatically and transfers to an agent when appropriate.

  • Documented voice flow

    Option tree and response scripts reviewed and approved by the business.

  • Defined transfer rules

    Criteria for when a call moves to a person, with a log of every hand-off.

  • Call and outcome report

    Metrics of handled, resolved and transferred calls with reason and duration.

TRUST

Technology applied to real operations

We build AI solutions from Barcelona and Madrid, with data on your infrastructure and deliveries under the client's control.

  • Scope, assumptions and risks visible before the project is committed.
  • Integrations, permissions and data designed for real operations.
  • Reviewable releases before the solution reaches the whole organisation.
  • Code, configuration and documentation under your company's control.

FAQ

Questions about AI voice switchboard

Have a project in mind?

Tell us what you need around AI voice switchboard. We will help you turn it into a clear, viable delivery plan.

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