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AI AVATARS
AI voice switchboard that answers and routes calls
We create a voice switchboard with AI that answers calls, qualifies callers and routes them correctly, connected to your phone lines and CRM.
AI voice switchboard that answers and routes calls
An AI voice switchboard matters when you need a voice switchboard that answers calls and routes them correctly, not a generic text chatbot. Before selecting tools, we define the journeys, data and decisions that must remain under your company's control.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines decision sessions, verifiable releases and documentation so progress stays visible.
We hand over code, repositories, configurations and documentation in accounts owned by your company. You can therefore audit, evolve or change supplier without relying on private access or licences.
We create a voice switchboard with AI that answers calls, qualifies callers and routes them correctly, connected to your phone lines and CRM. That is why we prioritise a maintainable, measurable solution ready to evolve without rebuilding its foundations.
THE CHALLENGE
The challenges around an AI voice switchboard
The value of an AI voice switchboard depends on a design that serves operations, not only a demonstration.
Solutions that do not fit
When calls get lost or routed too late, a template assistant forces the flow to bend to the product. The result is generic answers, manual hand-offs and customers repeating the issue.
Fragmented context
Without ordered access to your data and systems, AI answers incompletely or inconsistently. Every query depends on information scattered across tools and emails.
No control or measurement
A pilot with no owners, limits or quality metrics soon stalls. We leave traceability and clear criteria so every result is assessed with evidence.
APPROACH
From need to answering calls with traceability
We sequence technical and operational decisions so the first release is useful and maintainable.
Context map
We document data, systems and use cases to define how an AI voice switchboard must fit daily work, before proposing architecture.
Data and security
We define access, sensitive data and controls aligned with ENS practice when required. Privacy is designed from the first sprint, not bolted on at the end.
Incremental releases
We prioritise a usable, measurable use case; the rest is planned against value. Every release leaves something running in production for answering calls with traceability.
Handover and ownership
Code, data and documentation stay under your organisation's control. Your team can maintain and evolve the solution without depending on us.
DELIVERABLES
What an AI voice switchboard leaves ready
We deliver an operational foundation your team can govern, measure and continue to evolve.
Working solution
an AI voice switchboard ready for the agreed journeys and reviewed before wider adoption across the organisation.
Documented integrations
Connections, systems of record, permissions and limits recorded so the solution can be maintained without relying on individual memory.
Code and configuration
Repositories, workflows and configuration under your company's control, transferable to another team when needed.
Evolution plan
Metrics, accountable owners and a prioritised backlog to decide what improves after the first release.
TRUST
Technology applied to real operations
We build AI solutions from Barcelona and Madrid, with data on your infrastructure and deliveries under the client's control.
- Scope, assumptions and risks visible before the project is committed.
- Integrations, permissions and data designed for real operations.
- Reviewable releases before the solution reaches the whole organisation.
- Code, configuration and documentation under your company's control.
FAQ
Questions about AI voice switchboard
Have a project in mind?
Tell us what you need around AI voice switchboard. We will help you turn it into a clear, viable delivery plan.
