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An AI virtual switchboard that answers and routes calls
We turn your business phone into a channel that identifies intent, resolves repeatable queries and escalates complex cases.
An AI virtual switchboard that answers and routes calls
An AI virtual switchboard matters when you need a telephony and IVR product rather than a text chatbot. Before selecting tools, we define the journeys, data and decisions that must remain under your company's control.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines decision sessions, verifiable releases and documentation so progress stays visible.
We hand over code, repositories, configurations and documentation in accounts owned by your company. You can therefore audit, evolve or change supplier without relying on private access or licences.
We turn your business phone into a channel that identifies intent, resolves repeatable queries and escalates complex cases. That is why we prioritise a maintainable, measurable solution ready to evolve without rebuilding its foundations.
THE CHALLENGE
The challenge of an AI virtual switchboard
calls are lost, routed late or leave no context
Physical switchboard limiting growth
Traditional switchboards do not scale and adding lines or sites implies infrastructure costs.
Attention dependent on an operator
Without an available operator, calls are lost or queue up generating dissatisfaction.
No continuity between channels
What is said by phone is not connected to the rest of customer service.
APPROACH
How we fix answering every call with traceability
We move forward with measurable decisions and releases that already add value.
Call routing design
We define how incoming calls are distributed by department, schedule and availability.
Automatic response rules
We set which queries the switchboard resolves on its own and which move to a person.
Cloud deployment with supervision
We set up the virtual switchboard and test the flow with the team before full launch.
Measurement and continuous tuning
We analyse calls, wait times and resolutions to optimize routing.
DELIVERABLES
What an AI virtual switchboard leaves ready
We deliver an operational foundation your team can govern and keep improving.
Operational virtual switchboard
Cloud system that routes and answers calls without relying on physical infrastructure.
Documented routing rules
Call distribution criteria by department, schedule and availability, reviewed.
Automatic response flow
Option tree and answers that resolve queries without an operator when possible.
Telephony performance report
Metrics of calls, waits and resolutions to decide flow adjustments.
TRUST
Technology applied to real operations
We design voice and integration products with a complete view of process, data and operations.
- Scope, assumptions and risks visible before the project is committed.
- Integrations, permissions and data designed for real operations.
- Reviewable releases before the solution reaches the whole organisation.
- Code, configuration and documentation under your company's control.
FAQ
Questions about AI virtual switchboard
Have a project in mind?
Tell us what you need around AI virtual switchboard. We will help you turn it into a clear, viable delivery plan.
