“No suelo dejar reseñas, pero esta vez lo amerita. El trato fue excelente, el personal siempre dispuesto a escuchar y aportar ideas. Gracias a ellos, logramos darle vida a algo que parecía estancado. ¡Un éxito total!”
Cliente verificado
ARTIFICIAL INTELLIGENCE
Custom AI chatbot, trained for your business
We design a conversational AI assistant that answers according to your data, tone and processes, integrated into your website or product without relying on a template chatbot.
Custom AI chatbot, trained for your business
A custom AI chatbot matters when you need a conversational assistant embedded in your product and trained on your data and business rules, not a generic template chatbot. Before selecting tools, we define the journeys, data and decisions that must remain under your company's control.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines decision sessions, verifiable releases and documentation so progress stays visible.
We hand over code, repositories, configurations and documentation in accounts owned by your company. You can therefore audit, evolve or change supplier without relying on private access or licences.
We design a conversational AI assistant that answers according to your data, tone and processes, integrated into your website or product without relying on a template chatbot. That is why we prioritise a maintainable, measurable solution ready to evolve without rebuilding its foundations.
THE CHALLENGE
The challenge of a custom AI chatbot
generic chatbots do not understand your business
Generic chatbots that do not understand
Catalogue solutions do not know the product or the customer's language and frustrate conversations.
Integration with business systems
A chatbot that does not query the customer's real data cannot resolve specific questions.
Risk of incorrect answers
Without clear rules, the bot may invent information and damage customer trust.
APPROACH
How we fix serving customers 24/7 with context
We move forward with measurable decisions and releases that already add value.
Chatbot scope definition
We bound which queries the bot must resolve and what data it has to answer them.
Truthfulness and escalation rules
We set what the bot may state and when it must refer to a human to avoid inventing.
Custom development with supervision
We build the bot on the customer's systems and validate its answers with real cases.
Measurement and continuous improvement
We analyse unresolved conversations and feedback to expand scope in cycles.
DELIVERABLES
What a custom AI chatbot leaves ready
We deliver an operational foundation your team can govern and keep improving.
Operational custom chatbot
Assistant integrated with business data that resolves specific customer queries.
Defined scope and use cases
Document of covered queries and the data sources backing each answer.
Truthfulness and escalation rules
Criteria on what the bot states and when it transfers the conversation to a person.
Conversation and improvement report
Metrics of resolved queries, hand-offs and topics to add to the bot.
TRUST
Technology applied to real operations
We build AI solutions from Barcelona and Madrid, with data on your infrastructure and deliveries under the client's control.
- Scope, assumptions and risks visible before the project is committed.
- Integrations, permissions and data designed for real operations.
- Reviewable releases before the solution reaches the whole organisation.
- Code, configuration and documentation under your company's control.
FAQ
Questions about custom AI chatbot
Have a project in mind?
Tell us what you need around custom AI chatbot. We will help you turn it into a clear, viable delivery plan.
