CHATBOT

Generic chatbot vs custom

We help you decide between an off-the-shelf chatbot and one built on your data.

Generic chatbot vs custom

Choosing between an off-the-shelf generic chatbot and a custom chatbot depends on your volume, processes and team. We help you decide with judgement and, if needed, execute the right option.

We work from Barcelona and Madrid and remotely, combining analysis, decision and verifiable delivery.

We deliver code, configuration and documentation in your environments, without lock-in.

THE CHALLENGE

Choosing between a generic chatbot and a custom one

Choosing between a generic chatbot and a custom one is not a matter of preference: it depends on your volume, your processes and your horizon.

  • Answers that don't reflect your business

    A generic chatbot answers with general knowledge, while a custom one is trained on your products, processes and tone.

  • Integration with internal systems

    A custom bot can query your CRM or ERP in real time; the generic one is usually limited to static FAQs.

  • Upfront cost versus sustained value

    The generic bot launches fast and cheap, but the custom one resolves real queries that avoid manual hand-offs.

APPROACH

Choosing between a generic chatbot and a custom one

We decide with your data, not with vendor bias.

  1. Define priority use cases

    We identify the most frequent and highest-value queries the chatbot must resolve.

  2. Inventory data and internal sources

    We gather the documentation and systems that will feed the custom bot's answers.

  3. Prototype with your own data

    We build a version that answers with real company content and measure its accuracy.

  4. Compare accuracy and operational savings

    We contrast the resolution rate of the generic bot versus the custom one on the same queries.

DELIVERABLES

Choosing between a generic chatbot and a custom one

A clear decision, and executed if you want.

  • Conversational flow specification

    Document with the chatbot's use cases, intents and expected answers.

  • Proof of concept with real data

    Working prototype that answers using your company's documentation and systems.

  • Comparative accuracy report

    Measurement of the generic bot's hit rate versus the custom one on your queries.

  • Deployment and continuous improvement plan

    Roadmap to launch the chosen bot and its subsequent training cycle.

TRUST

Technology applied to real decisions

We help you decide with judgement and execute the right option since 2008, in Barcelona and Madrid and remote. Code and documentation stay under your control.

  • Clear criteria to decide without vendor bias.
  • A comparison based on your data and processes.
  • A recommended, executable option.
  • Code and documentation under your control.

FAQ

Questions about generic chatbot vs custom

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