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CUSTOMER SERVICE
A virtual employee that serves your customers without rest
It answers, resolves doubts and follows up on every customer the way your best person would, at any hour.
A virtual employee that serves your customers without rest
It answers, resolves doubts and follows up on every customer the way your best person would, at any hour.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process starts with a first task running and operational documentation.
We deliver the digital worker, its configurations and documentation in accounts owned by your company. You can audit, rotate access or switch providers without lock-in.
THE CHALLENGE
a virtual employee specialised in customer service
customers go without a quick answer and support does not scale with volume
Customers waiting too long
Late or missing replies make the customer leave or post a bad review.
Support that does not scale
Hiring more people for peaks is expensive and quality depends on each individual.
Every customer is a loose thread
Without ordered follow-up, doubts and cases get lost between emails and channels.
APPROACH
serving every customer quickly and with quality, without depending on schedules
We activate the worker connected to your systems, with supervision and under your control.
Define your service rules
We set the tone, answers to frequent questions, exceptions and when to escalate to a human.
Give it context on your product
We teach it your catalogue, processes and policies so it replies with real judgement.
Connect it to your CRM and channels
It answers where your customers write and logs every conversation in your system.
Quality supervision
You review conversations and tune the replies to keep the level of service.
DELIVERABLES
What your digital worker leaves ready
An operational digital worker in your channel that runs tasks and stays under your control.
24/7 customer service
A virtual employee that answers your customers at any hour in your channel.
Replies with judgement and tone
It resolves frequent questions in your brand's tone and routes complex cases to your team.
CRM and follow-up connected
Every conversation is logged and followed up in your customer system.
Service reports
You see what is asked, what gets resolved and where there is room to improve.
TRUST
Technology applied to your team
Q2BSTUDIO has been building its own AI technology since 2008, with offices in Barcelona and Madrid and remote teams, delivering every project under your control.
- The worker's tasks and scope are defined before it goes live.
- A first measurable, operational version before expanding.
- Supervision, permissions and traceability for every task.
- Code, configurations and documentation under your control.
FAQ
Questions about virtual employee for customer service
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