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HEALTH REPUTATION
Clinic review monitoring with AI
We track your clinic's reviews and alert you when something needs a response, protecting your healthcare reputation.
Clinic review monitoring with AI
A clinic review monitoring agent matters when your sector is healthcare and your clinic's reviews are a trust and ranking asset, not generic brand reputation. Before selecting tools, we define journeys, permissions, data and supervision criteria so the agent operates under your company's control.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process combines discovery, access hardening, verifiable releases and operational documentation.
We hand over code, repositories, configurations, skills and documentation in accounts owned by your company. You can audit, rotate credentials or change supplier without lock-in.
We track your clinic's reviews and alert you when something needs a response, protecting your healthcare reputation. That is why we prioritise a governable, measurable agent ready to evolve without rebuilding its foundations.
THE CHALLENGE
The challenge of clinic review monitoring
healthcare reviews are caught late and affect the centre's trust
Reviews scattered across platforms
Patient opinions arrive from Google, health portals and social networks with no single point of control.
Slow response times
Answering each comment by hand consumes team hours and leaves critical reviews unanswered for days.
Inconsistent tone across locations
Each front desk replies differently, creating an unprofessional brand image.
APPROACH
How we fix tracking and responding to your clinic's reviews
We move forward with measurable decisions and releases that already add value.
Centralizing review sources
We connect the profiles and portals where reviews appear to consolidate them into one panel with history.
Supervised automatic classification
An AI model labels each review by topic, urgency and sentiment, reviewed by a person before replies are published.
Response rules by review type
We define templates and exceptions for clinical complaints, praise and cases that need escalation to management.
Dashboard and alerts
We enable alerts for critical reviews or risk mentions and track the evolution of the reputation score.
DELIVERABLES
What clinic review monitoring leaves ready
We deliver an operational foundation your team can govern and keep improving.
Unified review panel
Consolidated view of all sources with filters by location, service and age.
Supervised tagging engine
Topic and sentiment classifier configured with clinical criteria and periodic human review.
Approved response templates
Set of base responses by category, adjustable by the team with traceability of every change.
Monthly reputation report
Volume, tone and response time metrics with improvement recommendations for each center.
TRUST
Technology applied to real operations
We track clinic reviews with alerts and response since 2008, in Barcelona and Madrid and remote. Thresholds and history stay under your control.
- Scope, assumptions and risks visible before the deployment is committed.
- Least privilege, secrets and systems of record defined from the design stage.
- A measurable first release before expanding channels or departments.
- Code, configuration and documentation under your company's control.
FAQ
Questions about clinic review monitoring
Have a project in mind?
Tell us what you need around clinic review monitoring. We will help you turn it into a clear, viable delivery plan.
