DigitalCoach: communication gaps and visual grounding in software coaching

Discover how DigitalCoach reveals the differences between humans and AI models when teaching how to use software, and the challenges of visual grounding in coaching

jueves, 2 de julio de 2026 • 2 min read • Q2BSTUDIO Team

Can AI agents teach how to use software like a human tutor?

Artificial intelligence-assisted teaching is undergoing a moment of transformation. The recent study on DigitalCoach, a multimodal dataset of coaching sessions between experts and novices in software use, reveals a critical gap: current models tend to give direct instructions but lack deep explanations, error diagnosis, and verification questions. Furthermore, their visual grounding is deficient, causing learners to passively follow instructions without real engagement. This underscores the need for systems that not only execute tasks but also teach how to think.

In the business realm, this limitation has direct consequences on team training and the adoption of complex tools. To overcome it, better algorithms are not enough: a solid integration of natural language processing, contextual understanding, and pedagogical design is required. This is where the AI for business solutions we develop at Q2BSTUDIO come in. Our approach combines AI agents capable of proactively interacting with the user, offering not only answers but also reasoning and real-time support.

Knowledge transfer in digital environments cannot be limited to an assistant that dictates steps. The AI agents of the future must incorporate diagnostic and visual feedback mechanisms, something the DigitalCoach study highlights as a deficiency. At Q2BSTUDIO, we work on custom applications that integrate these capabilities, using technologies such as AWS and Azure cloud services to scale interaction and ensure reliable performance. Additionally, cybersecurity is a pillar in these systems, ensuring that both training data and coaching sessions are protected.

But effective teaching also requires measuring progress. That is why our solutions include business intelligence services based on Power BI, which allow organizations to analyze learning patterns and optimize training content. It is not just about automating processes, but about creating educational experiences that truly transform teams' digital competence. With the support of custom software designed for each sector, it is possible to close the gap that DigitalCoach has brought to light.

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