Case study: How Barcelona Insurance saved €20,000 with outbound call automation
Barcelona Insurance implemented an outbound call automation solution and recorded direct savings of €20,000 in less than six months. Automation reduced management times, increased the customer contact rate, and freed up teams for higher-value tasks. This type of project demonstrates how combining custom software and artificial intelligence techniques can transform key processes in insurance companies and SMEs.
A recent IDC Spain study reveals that 75% of Spanish SMEs are adopting automation technologies to optimize operations and reduce costs. Companies using innovative technology stacks such as Vue.js and Firebase or React and Node.js achieve rapid deployments and notable return on investment. In competitive markets, SaaS solutions from major providers such as Asana, HubSpot, and Salesforce are available with prices typically ranging between €1.2K and €3.6K per year, but customization and integration with legacy systems make developing specific solutions often the most cost-effective option in the medium term.
At Q2BSTUDIO, we are specialists in custom software development and custom applications, as well as artificial intelligence applied to businesses, cybersecurity, AWS and Azure cloud services, and business intelligence services. We design solutions that integrate AI agents, language models, and secure pipelines to maximize efficiency without compromising security. If your goal is to automate customer service and sales processes, we recommend evaluating a solution tailored to your operations, for example, through a platform that combines call automation and cloud data management with the necessary cybersecurity standards.
For process automation projects, we can help from requirements definition to implementation and maintenance. Check out our automation capabilities at process and software automation and explore how artificial intelligence can improve results at artificial intelligence solutions for businesses. We incorporate pentesting and auditing practices to ensure that new workflows meet security and privacy requirements, especially relevant in the insurance sector.
Proven benefits for companies like Barcelona Insurance: reduced operating costs, increased customer satisfaction due to shorter response times, higher conversion rates in campaigns, and better recording and analysis of interactions using business intelligence and Power BI tools. Additionally, automation allows scaling operations without multiplying staffing costs.
Recommended steps to get started: 1) Calculate the potential ROI by analyzing call volumes and management times, 2) Request a technical consultation to evaluate integration with CRM and existing systems, 3) Download the implementation guide and operational roadmap. At Q2BSTUDIO, we offer consulting and pilots that allow you to quickly validate hypotheses and scale with security and cost control.
If you want to learn how to adapt these solutions to your business area, such as Paseo de la Castellana or Les Corts, contact our team for a personalized assessment. Implementing a well-designed outbound call automation can make a difference in efficiency and competitiveness.
