Case study: How Banco de Barcelona saved €20K with commercial call process automation
Automating commercial call processes can generate significant savings in time and costs. In a recent case study, Banco de Barcelona implemented automated call processes and achieved a cost reduction of €20,000. This approach is especially useful in sectors such as pharmacy, SaaS companies, and banking, where the volume and repetitiveness of calls raise operational costs.
According to a Forrester Research study, 75% of Spanish SMEs are looking for ways to optimize their call processes. In business areas such as Les Corts, average cost reductions between €8,000 and €25,000 have been reported, and in financial districts such as Azca in Madrid, similar benefits are observed when appropriate solutions are applied.
A concrete example: a pharmaceutical company in Barcelona managed to reduce its costs by 40% after automating its call management, integrating workflows, automatic responses, and CRM tracking. These solutions rely on various technology stacks such as React + Node.js, Spring Boot + Java, or .NET + Azure, and on competitive platforms such as HubSpot, Asana, Oracle NetSuite, or Microsoft Dynamics.
At Q2BSTUDIO, we are a custom software and application development company, specializing in artificial intelligence, cybersecurity, and cloud services. We offer comprehensive solutions that combine custom software, custom applications, AI for businesses, and aws and azure cloud services to adapt automation to the needs of each sector. If you are looking to optimize your commercial communications, we invite you to learn about our automation solutions and to explore how artificial intelligence applied to businesses can turn manual processes into efficient AI agents.
Additionally, we incorporate advanced cybersecurity and pentesting practices to protect call flows and sensitive data, and we offer business intelligence and power bi services to measure and visualize impact in real time. Our proposal integrates AI agents, cloud pipelines, and Power BI dashboards that facilitate data-driven decision-making.
Recommended steps to get started: 1) Evaluate inefficiencies in the current call process, 2) Research automation solutions aligned with sector needs, 3) Consult with a trusted provider to implement a custom solution. At Q2BSTUDIO, we can accompany you at every stage of the project, from architecture design to implementation and operational support.
If your goal is cost reduction, efficiency improvement, and greater security in communications, now is the time to start the transformation. Contact us to analyze your case and design an automation, artificial intelligence, and cybersecurity solution that drives your business.
