The challenge
Digitize complex community management and improve communication with owners
The administration of a community involves coordinating incidents, repairs, suppliers, meetings, minutes, budgets, receipts and communications between different profiles.
The challenge was to replace processes scattered between emails, calls and documents with a centralized platform that offered a clear and up-to-date view of each community.
The owners needed to consult information, report incidents and carry out procedures without constantly depending on the administrator. At the same time, the internal team needed to have tools to monitor suppliers, control expenses, organize meetings, and keep all documentation properly linked.
The solution had to be simple for users, secure for community information and accessible from a computer or mobile phone.
