AI CONVERSATIONAL AVATARS
Multi-channel avatar integration and conversation analytics
We display the avatar for you on the web, WhatsApp, Teams or app and measure conversations, topics and satisfaction to improve continuously.
What is Multi-channel integration and analytics?
An avatar brings more value the more present it is and the better you understand how it is used. We take care of deploying your avatar on all the channels where you need it and measuring its performance to improve it continuously.
We integrate the same avatar, with a coherent identity and knowledge, on your website, on WhatsApp, on Microsoft Teams, on interactive monitors or in your own app. And we set up the analytics: number of conversations, topics and frequently asked questions, resolution rate, referrals to person, languages, satisfaction and conversion.
With this data, we identify gaps in knowledge, questions without good answers and opportunities for improvement, and we continuously optimize the avatar. You have a clear vision of the value it brings and we keep it fine-tuned.
FEATURES
Features of Multi-channel integration and analytics
Web and app deployment
Avatar integrated into your website and your application.
WhatsApp and Teams
Same avatar within WhatsApp and Microsoft Teams.
Pen Displays
Presence also on totems and physical screens.
Analytics Dashboard
Conversation, topic, and satisfaction metrics.
Gap detection
Questions without good answers and opportunities for improvement.
Continuous optimization
Periodic improvement of the avatar based on actual use.
TECHNOLOGIES
- OpenAI API
- HeyGen
- Azure OpenAI
- Azure AI Speech
FREQUENTLY ASKED QUESTIONS