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AI customer service
A virtual worker to serve your customers
Q2B gives you a customer service virtual worker that replies, solves and hands off what is needed, always following your quality criteria.
A virtual worker to serve your customers
Q2B gives you a customer service virtual worker that replies, solves and hands off what is needed, always following your quality criteria.
We work from Barcelona and Madrid and remotely with teams across Spain, Europe, LATAM and the United States. The process starts with a first task running and operational documentation.
We deliver the digital worker, its configurations and documentation in accounts owned by your company. You can audit, rotate access or switch providers without lock-in.
THE CHALLENGE
An AI employee that takes care of conversation and resolution with your customers
Customers ask out of hours, the same queries repeat and issues are not always resolved on the first reply.
Queries out of hours
Customers write whenever they want and many wait until the office opens to get an answer.
Queries that repeat
Basic, recurring doubts occupy your team and slow down the cases that really need attention.
Answers without quality
A generic auto-responder disappoints; customers notice there is no real service or resolution.
APPROACH
Your customers get an answer and a solution at any time, and your team only handles cases that need human judgement.
We activate the worker connected to your systems, with supervision and under your control.
We define tone and criteria
We load your way of speaking and your policies so it serves the way you would.
It solves real queries
It answers doubts, gives order statuses and handles whatever depends on your systems.
It hands off delicate cases
It spots complaints or sensitive cases and passes them to you with context for you to decide.
Record and quality
Every conversation is logged and we review to improve answers and criteria.
DELIVERABLES
What your digital worker leaves ready
An operational digital worker in your channel that runs tasks and stays under your control.
Live 24/7 service
A virtual worker serving your customers in the channel you choose, with no hours.
Connected to orders and queries
Integrated with your systems to answer with real data and manage issues.
Delicate cases to your desk
Automatic hand-off of sensitive cases with the full context of the conversation.
Conversations logged
A complete history to audit, improve and keep service quality.
TRUST
Technology applied to your team
Q2BSTUDIO, since 2008 between Barcelona and Madrid, works remotely and the ownership of your customer service worker is yours.
- The worker's tasks and scope are defined before it goes live.
- A first measurable, operational version before expanding.
- Supervision, permissions and traceability for every task.
- Code, configurations and documentation under your control.
FAQ
Questions about virtual worker for customer service
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